01622 476 687

07545 009 882

info@thekentaestheticsclinic.co.uk

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24 HOUR CANCELLATION POLICY FOR APPOINTMENTS

Your appointment is very important to us. Whilst we understand that sometimes schedule adjustments are necessary, we respectfully request at least 24 hours’ notice for cancellations.

The Kent Aesthetics is a private, strictly by appointment only clinic. When appointments are forgotten or cancelled without giving enough notice, we miss the opportunity to fill that time, and clients on our waiting list miss the opportunity to receive services.

When an appointment is booked, you will receive a notification via email and text from our booking system called FRESHA. This confirms your appointment and you are asked to kindly secure it with a 20% deposit, via a blue link. It is super easy, safe and secure. The remaining balance is due at your appointment.

CANCELLATION FEES

Should you cancel within 24 hours of your appointment or be a no show, this 20% deposit is non-refundable. All deposits are refunded if cancelled outside the 24 hour notice period. Please note: Failing to pay a 20% deposit means you are liable to pay 50% of the appointment fee in the event of no show or cancelling outside our cancellation policy.

The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. We thank you in advance for supporting our policies criteria.

APPOINTMENT CONFIRMATION EMAIL & TEXT

Deposit reminders are sent 5 – 7 days before the appointment date. Appointment reminders are sent 48 hours in advance.

As a courtesy, we will also confirm the day before your appointment via text or WhatsApp, along with directions if you are a first time client. In some cases an email containing a medical form will also be emailed.

Thank you for your understanding and we look forward to welcoming you to our clinic.

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